FAQs
FAQ Categories:
Q: What methods of payment does Zoe Organics accept for website purchases?
A: Payment for Zoe Organics products can be made using your credit or debit card, electronic check, or PayPal account.
Once you have selected the items you wish to purchase, you will be taken to PayPal’s secure site to select your method of payment and enter your confidential payment information.
*NOTE: You do NOT need a PayPal account to purchase products from Zoe Organics online. When you are taken to PayPal’s secure checkout page, simply click on continue (middle of the page) to pay with credit, debit or electronic check.
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SHIPPING:
Q: How long will it take for my order to ship?
A: Zoe Organics skin and body care products are handcrafted in small batches to insure the products you receive are fresh and of the highest quality. In fact, the products you receive are often only a few days old! Our goal is to ship your order within 24-48 hours of receiving it. Orders placed Friday through Sunday will not ship until Monday.
If you have a special request, don’t be afraid to ask. We just might be able to accommodate (extra fees may apply).
Q: What are my options for shipping?
We ship UPS Ground or USPS Priority. This map provides approximate transit times for shipping via UPS from our location. Please notify us in “notes to seller” during checkout if you have a shipping preference for USP or USPS.
Shorter transit times can be accommodated upon request (additional fees will apply).
Our Ground/Priority shipping rates are as follows:
Orders $.01-49 ($6)
Orders $50-99 ($10)
Orders $100+ (free)
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PRODUCTS:
Q: Do you only offer Baby and Pregnancy products?
A: We launched out Baby line in May and our Pregnancy line in December 2010. We also have plans for additional product lines in the future! In the meantime, our current products can be used by the whole family! Those with sensitive skin or allergies particularly enjoy our formulations.
Q: My Organic Baby Balm has become slightly grainy in texture. Has the product gone bad?
A: No – your balm is perfectly safe and uncompromised. Our Organic Baby Balm has a significant amount of organic shea butter in it, which is a tropical butter. The “grainy” texture is a result of crystals forming in the butter. Temperature changes throughout the day and night (slowly warming and cooling) can cause these crystals to form in the butter. Warmer temperatures, or simply the heat of your skin, cause the balm to smooth out again.
Q: What is the shelf life of Zoe Organics skin and body care products?
A: Zoe Organics uses the highest quality natural and organic ingredients in our formulations. We do not use chemical preservatives. Many of our products are made exclusively with naturally stable oils and butters that have a shelf life of a year or longer.
We recommend that you use our products within 12 months of purchase to ensure that your products are fresh and that the herbs and essential oils are most effective. We use 12 months as a general guideline, however, use your best judgement. If the product takes on an unusual odor or appearance, discontinue use.
You can maximize the shelf life of your product by following a few tips: avoid contamination – always use clean hands, especially when touching product in an open container (such as our diaper balm). Keep products in a cool place, out of direct sunlight and heat.
Q: Are Zoe Organics skin and body care products certified organic?
A: Zoe Organics carefully selects the highest quality certified organic ingredients from various suppliers. Although the ingredients we use in our formulas are certified organic, we have not yet obtained USDA certification, primarily, because the process is tedious and expensive. As our company grows, and we have additional resources, we will apply for CCOF/USDA organic certification.
Q: What is your return policy?
A: We accept exchanges or returns on all product purchased from our website. If you are not satisfied with your purchase, please send us an email with the reason for your return and we will issue you an RMA# and instructions for returning your product for a refund. *Please note: we do not refund or reimburse any shipping charges.
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WHOLESALE & HOME PARTIES:
Q: How do I open a wholesale account with Zoe Organics?
A: We are looking for brick and mortar stores to carry our products! If you are interested in opening a wholesale account, please email us; heather@zoe-organics.com and tell us about your store! If you are a good fit, we will send over our sales kit!
Q: I am interested in hosting a Zoe Organics Home Party. How does it work?
A: Zoe Organics Home Parties are such a fun way to socialize with your community and to educate them about the importance of organics and eliminating toxins from our homes.
Our Home Parties will begin Summer 2010, so if you are interested in one, send us an email: heather@zoe-organics.com, and tell us a little bit about yourself and why you are interested in hosting a Zoe Organics Home Party. We will reply with our application and guidelines.
How it works:
1. You choose a date for your Zoe Organics Home Party
2. We provide an e-vite template for you to send to your guests
3. We send you products and materials prior to your party date
4. You host your eco-conscious Zoe Organics Home Party
5. You earn back 20% of sales from your home party toward Zoe Organics products!
To learn more, do not hesitate to contact us; heather@zoe-organics.com!
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GIVING BACK:
Q: In what ways does Zoe Organics give back?
A: From conception, Zoe Organics has committed to give back to our community by providing education, resources and giving a percentage of our sales. Visit our cause page to read more about our cause and the organization we have teamed up with.
Check our blog regularly for updates, news and resources about our cause.
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PACKAGING:
Q: What steps has Zoe Organics taken toward eco-conscious packaging?
A: Consumer packaging contributes to an overwhelming percentage of waste. We have spent a considerable amount of time researching the best options given our resources. Here are some of the eco-conscious choices we have made with regard to our packaging:
• Recyclable glass and plastic
• Refill containers
• Biodegradable vegetable cellulose bags
• Unbleached muslin fabric
**No unnecessary extra packaging
In addition, we recycle the packing material we receive from our suppliers. We are big advocates of reusing whenever possible. If something still has life left in it, why not use it again before it goes to the recycle bin?
